UX Design Group Crits: A Primer. Part 2: Facilitator Responsibilities and You

A rundown of what you can expect from your Group Crit facilitator at Designlab.

Robbin Arcega
Robbin Arcega
May 24, 2018
Min Read

Hello, students of UX Academy! New and old! Students in general! Or to anyone who happens to be reading this for some reason! I’m Robbin and I run design critiques for Designlab’s UX Academy program on the weekends, and I love this gig. It is my hope that you’ll find the hour we have together in Group Crits useful.

This series of articles will tell you…

Stay tuned for all these posts in the weeks ahead!

10 Things You Can Expect from Me

What exacrtly would you say you do here?

I’m glad you asked.

1. At the beginning of every critique, I will ask if anyone absolutely needs to be able to present during the session. Ideally, I would like folks to get to a point where they want to. It’s not a matter of volunteering—it’s a matter of making sure you’re on the right track, and getting feedback from your peers is the first step.

2. Everyone will get a chance to speak. Smaller sessions mean we can tackle more projects. I usually have large sessions, but will make sure that everyone either presents, or gives feedback (or both).

3. Importantly: it is okay to interrupt as long as you do it politely (see: facilitating). And by politely, I mean, “Sorry, could we pause here for a second? I have a question about this part while we’re talking about it.” The goal of this isn’t to have you finish presenting. Honestly, in interviews and design reviews, you are likely going to be interrupted a bunch and you’ll only get through the first screen of your prototype and you’ll just feel bad (yeah, that totally did not happen to me… not at all… hahaha).

4. For those presenting, keep in mind: do you have built-in pauses? I know, I know. This isn’t one of those things where you have to go through a whole slideshow in front of your entire class or a boardroom full of stakeholders. But start learning this skill now. Know which parts of the project you’re presenting. Give yourself a few seconds of silence, or just ask if the others have any questions on how you got there before moving on. I cannot tell you how many times I’ve seen people look like they want to say something, but then wait toward the end when everyone is there to say the same thing (note: also good feedback because now you have lots of people who agree on something that is good or could stand to be changed). I haven’t mentioned this in Group Crits yet, but I will start to the next time I hold one.

5. I will ask you what you are working on currently in the UX Academy program. Please don’t say “week 4”… that means nothing to me since I can’t tell who’s part-time and who’s full time. Tell me that you’re working on wireframes, that you’re waiting on research, that you’re going into high-fidelity, that you need help choosing the next project, etc.

6. There will always be 10 seconds of awkward silence after a presentation before I call on someone to make a comment. UX design is the physical manifestation of the critical thinking questions that were asked in those English literature classes you may or may not have had long ago. It’s okay to respond with, “I need a second to formulate my response,” but I do not want to hear “I have nothing to say”. No design is perfect. We all know this. The point of design is to keep improving, and if you feel like something is going well, your job is to defend why you think it’s good as it is now. (And I hope that it is coming from your research, and not because you felt that it was right. If you’re working on making your process understood, you want to avoid that answer at all costs.)

7. I will ask you to present even if you are working on research and there’s nothing to show visually. Your findings are important, and I will ask you about it because you should know what you’re going to do with that research next. One of the toughest parts for me during project time at work is knowing when it’s the right time to go onto the next stage, if I need to do more research, or if it’s time to kill the project because there’s no clearly defined problem. Your results may feel intuitive and obvious, but if you were working on a topic that you didn’t know about at all, everything will sound like new information to you, right? Put yourself in that mindset. It’s okay to have a hypothesis of what you think people will say, but it is not okay to make assumptions for them. You have research. Your designs are informed. You need to make this clear when you’re presenting to a stakeholder, an interviewer, or when you’re in a regular design review.

8. If you’re new, I will ask you questions to make sure you’re getting critiques based on the skill you want to improve the most. What is your background? What are some of your design strengths? (I believe there’s a list somewhere, but if you’re unsure, take a look at the curriculum.) What is a topic you want to make sure you have strengthened by the end of UXA? What is your ideal role once you finish UX Academy — is it specific (“I would love to be in research”) or general (“I just want to do it all”)? Knowing these helps me direct the conversation toward something you want to do better.

9. My approach to Group Crits is always being iterated with new information from work, from senior designers, from design recruiters, all the dozens of other people I know in the field, and from recent articles. I treat my sessions like I treat my work. I sit and jot down a few notes after each session to see what worked and what didn’t. I take that learning to the next session. Rinse and repeat.

10. I am happy to answer your questions about almost anything, and I appreciate any and all feedback about the session. But remember to take my answers… and maybe all answers… with a grain of salt. UX design isn’t so much about facts as it is about opinions and good judgement. As a result, it often feels like everything is up in the air. But I will try to give you a straight answer based on my own experiences, with the caveat that you may face a different situation. And of course, feedback is fuel. It can only help to improve future sessions.

That’s all, folks!

I hope this article helped set your expectations for Group Crits! Up next, I’m working on a short list of questions that I hope you’ll try to ask during a critique. This will also include questions I would like to avoid in order to maximize the critique time for everyone. Thanks for reading!

This article first appeared on Robbin’s Medium blog and is reproduced with permission. You can also check out her portfolio!

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Top Designers Use Data.

Gain confidence using product data to design better, justify design decisions, and win stakeholders. 6-week course for experienced UX designers.